Shipping and returns

The goods is dispatched world wide
The shipping cost for Denmark is 49 DKK per order.
The shipping cost for shipping in the EU is approximaterly 109 DKK per order.
Items are only send against prepayment (Eurocard / Mastercard, Visa, Paypal).
Unless otherwise agreed with you, the shipment will be dispatched within 3-5 business day after receipt of payment.
Shipping is usually done by DHL or DAO, but we reserve the right to make exceptions.
In the case of unsuccessful delivery (in particular faulty address details or your pick-up / delivery agreement with the supplier), you bear the costs of re-delivery.
Uncollected packages
- Packages that are not collected and returned will be subject to a return shipping fee of DKK 99.

Import Responsibility

The customer is considered the importer of the item and is responsible for any customs duties or import taxes. We recommend checking local regulations before ordering. Please contact us if you have any questions.

Right of withdrawal

You have 14 days to withdraw from your purchase, provided that the product is unused and the packaging is intact.
The right of withdrawal does not apply to:
- Custom-made goods
- Used electronic components

Return of goods

Goods cannot be returned without prior agreement. Contact support@modeltrainshop.eu
In case of cancellation, the item must be returned within 14 days of receipt.
The packaging must be intact and the product unused.
If the product is sealed it must not be broken.
Return postage is paid by the customer.

Return process

Contact our customer service for help with the return:
Email: support@modeltrainshop.eu
- Inform your invoice number and reason for return.
Pack the product securely and enclose the invoice in the package.
Send the package with trackable shipping and inform us of the tracking number.

Return address

Refunds

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